FAQ - What is the Cancellation Policy

Frquently Asked Questions

Where is my order, it has been saying Awaiting Shipment for a while?

Why is there a 21 business day lead time?

What makes the VersaDesk standing desktop converter unit better than your competitors?

How much weight can my VersaDesk hold?

I am 6’3”, will the VersaDesk work for me?

I am 5’1”, will the VersaDesk work for me?

I noticed other units in the market push back past the desk when lifted, does the VersaDesk move past the edge of the desk when in a lifted position?

Do I have to secure the VersaDesk to my desk?

How do I submit photos of my wonderful VersaDesk?

Do you practice Green Manufacturing?

What is the Return Policy?

What is the Cancellation Policy?

What if my item does not fit through my doorway?

Why does the wood color look different on the website?

What if I received a Damaged Item?

What if I want to Exchange an item?

I’m interested in becoming a re-seller, what do I do?

I am having trouble setting up my re-seller account, what can I do?

Where are your products made?

How long is the warranty valid?

What is the Cancellation Policy? back-top-arrow.png

In the event you have placed an order and decide to cancel it before it is shipped, there will be a 25% cancellation/restocking fee. Customers must call within no more than 24 hours after their initial purchase in the event you want to make any changes to their order. Remember, we start producing your furniture within days of your order so we need to know of any changes immediately.