FAQ - Where is my order, it has been saying Awaiting Shipment for a while?

Frquently Asked Questions

Where is my order, it has been saying Awaiting Shipment for a while?

Why is there a 21 business day lead time?

What makes the VersaDesk standing desktop converter unit better than your competitors?

How much weight can my VersaDesk hold?

I am 6’3”, will the VersaDesk work for me?

I am 5’1”, will the VersaDesk work for me?

I noticed other units in the market push back past the desk when lifted, does the VersaDesk move past the edge of the desk when in a lifted position?

Do I have to secure the VersaDesk to my desk?

How do I submit photos of my wonderful VersaDesk?

Do you practice Green Manufacturing?

What is the Return Policy?

What is the Cancellation Policy?

What if my item does not fit through my doorway?

Why does the wood color look different on the website?

What if I received a Damaged Item?

What if I want to Exchange an item?

I’m interested in becoming a re-seller, what do I do?

I am having trouble setting up my re-seller account, what can I do?

Where are your products made?

How long is the warranty valid?

Where is my order, it has been saying Awaiting Shipment for a while? back-top-arrow.png

Awaiting shipment means that the product(s) you have purchased are going through production. After the lead time they will be shipped. When your order is shipped you will receive an email confirming shipment along with tracking information.