FAQ
Where is my order, it has been saying Awaiting Shipment for a while?
Awaiting shipment means that the product(s) you have purchased are going through production. After the lead time they will be shipped. When your order is shipped you will receive an email confirming shipment along with tracking information.
What makes the VersaDesk standing desktop converter unit better than your competitors?
We can tell you why our customers chose the VersaDesk standing desktop converter unit over other units available in the market. First off, our customers cannot stop raving about the ease of the electric lift– all other units in the market only offer a manual lift that over time becomes a strenuous process. Compared to manual units, our prices are highly affordable. Another neat feature is it works with the desk you already have, so you don’t have to buy another piece of furniture. If that is not enough, the VersaDesk offers 3 grommets for adding monitor arms and/ or to keep your office cables hidden away. The VersaDesk unit is so easy to assemble in fact, it needs no assembly– simply take out of the box and set it on top of your desk and you are ready to use it!
How much weight can my VersaDesk hold?
The VersaDesk unit is built to hold heavy office equipment up to 80lbs. In fact, it can easily fit not only one monitor but it can hold two monitors and additional office equipment such as a light-weight printer and more.
I am 6’3”, will the VersaDesk work for me?
Of course, we have customers of all heights who use the VersaDesk. Our taller customers tell us that they like the fact that the unit can raise up 20”.
I am 5’1”, will the VersaDesk work for me?
Our customers who are shorter than 5’1”, tell us that they found the VersaDesk to be perfect for them because it is the right height for them whether they are sitting \ down or standing up.
I noticed other units in the market push back past the desk when lifted, does the VersaDesk move past the edge of the desk when in a lifted position?
The best part is that when you lift up your unit, it lifts up vertically and does not push out past the edge of your desk.
Do I have to secure the VersaDesk to my desk?
There is no need. The VersaDesk is so sturdy that you just simply place the unit on top of your desk with no need to use any tools or harnesses.
How do I submit photos of my wonderful VersaDesk?
We love to get photos from all of satisfied customers. You may submit your photo images by emailing us at [email protected]
Do you practice Green Manufacturing?
Yes, our mission is to produce quality products at a fair price, while keeping the environmental impact to an absolute minimum. We only use recycled materials; our wood is purchased from sustainable forests that replant each area they harvest. Taking care of our environment is extremely important to our organization.
What is the Return Policy?
Due to the high costs of materials and extensive labor that goes into each piece we offer a limited return policy.
We have a 30-day conditional return policy; customers have up to 30 days after receiving their product to make returns. After 30 days we will not except any returns. All approved returns must have RMA number, provided by a Versa Desk customer care representative. The current Return Policy supersedes all previous Return Policies. Please see terms and conditions below.
No refunds are available after 30 days. Shipping fees are non-refundable.
We are very sorry whenever a customer does not love our product. In the rare event you do wish to return your item, we will assist you with that.
If you must return your item within 30 days of receiving your delivery, we must charge a 30% restocking fee. Customers are responsible for all associated return shipping charges. Freight, shipping, or white glove services will not be credited back. Please call customer care for more details and to obtain an RMA number for a return.
What is the Cancellation Policy?
In the event you have placed an order and decide to cancel it before it is shipped, there will be a 25% cancellation/restocking fee. Customers must call within no more than 24 hours after their initial purchase in the event you want to make any changes to their order. Remember, we start producing your furniture within days of your order so we need to know of any changes immediately.
What if my item does not fit through my doorway?
It is the customer’s responsibilities to make sure their item will fit when it arrives. Customer is responsible, before ordering, to measure doorways spaces, elevator’s cabins and stairways.
Why does the wood color look different on the website?
Color matching and wood grains vary from computer screen to computer screen and they also vary in real life. We use real woods, which naturally vary.
What if I received a Damaged Item?
Like with our production, we take great care in packaging your shipment so that it will arrive to you safely. In the unlikely event that you have received an item that has been damaged in transit, please notify us immediately. We will work with you to arrange a return, replacement, refund or credit.
Damaged items must be reported within 7 days of receipt. All damages should be reported to [email protected] We will contact you with return instructions and have you fill out a return authorization form.
For all returns, be certain to retain the original packaging materials, original receipt and all merchandise tags for your item. You may have to provide supplementary packing materials if the outer carton has been worn during the original delivery.
If you would like to return something for any reason other than damage, please contact [email protected] for approval.
What if I want to Exchange an item?
If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction. Please contact [email protected] for further assistance.
I’m interested in becoming a re-seller, what do I do?
Our exclusive program allows you to source furniture that is tailored for your projects at even better prices. We invite interior designers, architects, and office stagers to enjoy trade pricing, exclusive product collections, and personalized service from a representative who knows the industry inside and out.
To qualify, you will need to complete the following:
-Set up a general account
-Send us a copy of your re-sellers license
-Send us a business card or a business email address
Once you have created the account and submitted your credentials, we will set up your re-seller portal to start enjoying your special prices!
I am having trouble setting up my re-seller account, what can I do?
If you need help setting up an account, please fill out the form below or contact us by phone and we will be happy to create one for you.
Where are your products made?
All of our products are designed and assembled in our state-of-the art factory. Our craftsmen are skilled professionals that pay close attention to workmanship and detail.
How long is the warranty valid?
We pride ourselves in producing top-quality products and are certain that our customers will enjoy their products, that we provide a hassle-free LIFETIME WARRANTY.
You will receive a warranty certificate with your product. If you do not receive it with your package, please contact a customer service agent at [email protected]
Make sure to hold on to your warranty certificate in the event that you would need to use it.
