FAQ

Company Details

About Company


CEO / Founder name: Christopher Laudadio.
When it was established: We’ve been in business for 15+ years.
Company Address: Our headquarters is in Los Angeles.
Phone: Sales: (800) 465-1660 x1 and Support: (800) 465-1660 x4
Email: Sales: [email protected] and Support: [email protected]
Hours: Monday – Friday 7:00AM PST – 4:30PM PST

If someone asks about job openings, what should we do?


For all questions/chats re job application or job opportunities, please email us at [email protected]

Pricing / Payments / Gifting / Price Match / Financing

What payment methods do you accept?


We accept Visa, MasterCard, American Express, Discover and PayPal. These are all available in the checkout process.

Do you offer financing or payment plans?


We do offer financing and have full details at https://goo.gl/RXrt9Q

Can I order by phone?


You can order by phone by calling us a call at 800-465-1660 to learn more about this. The main office is open 6am to 6pm PST – Monday to Friday.

Do you offer price match?


We do not offer price matching.

What is GetFinancing?


GetFinancing is a real-time Purchase Finance Gateway that allows our customers to obtain instant financing from numerous lending sources. To learn more about this, please visit: https://goo.gl/RXrt9Q

Do you offer gift certificates?


Yes, you can purchase Gift Certificates in our page at https://versadesk.com/giftcertificates/

How will the transaction show up on my bank statement when you bill me? Will it be your company or brand name/product name?


It will show as Versa Products.

Can I order a desk with a company PO (purchased order) number?


Yes, you can. You will need to speak to a sales rep and they can assist you in setting up an account. Please call our toll free line at (800) 465-1660 x1

Do you require a minimum order?


There’s no minimum order requirement.

Discounts / Promos / Bulk / Wholesale / Affiliate / Reseller

Do you offer discounts for bulk orders, resellers, or wholesalers? Is there a set threshold, or is it handled on case by case basis?


Yes, we do offer bulk discounts. Please fill out the form at https://versadesk.com/quantity-discount/ to start the process.

Do you have an affiliate program?


We do have affiliate programs. Please give us a call at 800-465-1660. The office is open 6am to 6pm PST – Monday to Friday. You can also visit our page at https://versadesk.affiliatetechnology.com/ to learn more.

Do you have a reseller program?


We do offer a reseller program. Our reseller discount is 10%, and we offer free shipping when setting up terms. First order must be paid in full. You can request quotes via [email protected] You can also visit our page at https://versadesk.com/faq/im-interested-in-becoming-a-re-seller/ to learn more.

I’m interested in becoming a re-seller, what do I do?


Our exclusive program allows you to source furniture that is tailored for your projects at even better prices. We invite interior designers, architects, and office stagers to enjoy trade pricing, exclusive product collections, and personalized service from a representative who knows the industry inside and out.

To qualify, you will need to complete the following:

-Set up a general account
-Send us a copy of your re-sellers license
-Send us a business card or a business email address

Once you have created the account and submitted your credentials, we will set up your re-seller portal to start enjoying your special prices!

Where are coupon codes entered on the site if a visitor already has one?


You can enter the coupon code during the checkout process.

How can someone apply for a wholesale account?


You need to speak with our sales representative in order to set up your account. Please call us at (800) 465-1660 x1. Monday to Friday 6:00AM – 6:00PM PST.

Do you offer dropshipping of your products?


You need to give us a call to get a shipping quote. Please call us at (800) 465-1660 x1. Monday to Friday 8:00AM – 4:30PM PST.

I am having trouble setting up my re-seller account, what can I do?


If you need help setting up an account, please contact us by phone and we will be happy to create one for you. VersaDesk Sales: (800) 465-1660 x1 Email: [email protected]

Stock and Availability

Are all products listed on the website in stock or do you specify on product page if they are out of stock or sold out?


If the product goes out of stock after you placed the order, we will notify you via phone or email.

Can customers find out on the website if the product they are ordering is in stock? If it can be added to the cart, does that mean it is in stock?


You may be able to add an item to cart that may not be in stock. If the item is not in stock when you place the order, we’ll contact you to inform you about it.

Return / Refund / Exchange / Warranty / Guarantee

Return/Refund Policy


We have a 30-day conditional return policy; customers have up to 30 days after receiving their product to make returns. After 30 days we will not except any returns. All approved returns must have RMA number, provided by a Versa Desk customer care representative. The current Return Policy supersedes all previous Return Policies. Please see terms and conditions below.

No refunds are available after 30 days. Shipping fees are non-refundable. To learn more about this, please visit https://versadesk.com/faq/what-is-the-return-policy/

What is the Return Policy?


Due to the high costs of materials and extensive labor that goes into each piece we offer a limited return policy.

We have a 30-day conditional return policy; customers have up to 30 days after receiving their product to make returns. After 30 days we will not except any returns. All approved returns must have RMA number, provided by a Versa Desk customer care representative. The current Return Policy supersedes all previous Return Policies. Please see terms and conditions below.

No refunds are available after 30 days. Shipping fees are non-refundable.

We are very sorry whenever a customer does not love our product. In the rare event you do wish to return your item, we will assist you with that.

If you must return your item within 30 days of receiving your delivery, we must charge a 30% restocking fee. Customers are responsible for all associated return shipping charges. Freight, shipping, or white glove services will not be credited back. Please call customer care for more details and to obtain an RMA number for a return.

Do your products come with a warranty?


We offer a limited lifetime warranty on all products. The frame is backed by a Lifetime Warranty and the electronic components and motor are covered by a 2-Year Warranty. For more details, please visit https://versadesk.com/lifetime-warranty/

How long is the warranty valid?


We pride ourselves in producing top-quality products and are certain that our customers will enjoy their products, that we provide a hassle-free LIFETIME WARRANTY.

You will receive a warranty certificate with your product. If you do not receive it with your package, please contact a customer service agent at [email protected]

Make sure to hold on to your warranty certificate in the event that you would need to use it.

I ordered through Amazon and they are the seller. I need a replacement/refund


Please send us an email to [email protected] with proof of purchase. If the seller says “Amazon”, you will need to put in the request through Amazon. To contact AMZ Customer Service department by calling 1-866-216-1072 or by visiting: http://www.amazon.com/contact-us

Is there a restocking fee?


If you must return your item within 30 days of receiving your delivery, we must charge a 30% restocking fee. Customers are responsible for all associated return shipping charges. Freight, shipping, or white glove services will not be credited back.

Please call customer care for more details and to obtain an RMA number for a return.

What if I received a damaged item?


In the unlikely event that you have received an item that has been damaged in transit, please notify us immediately to [email protected] and provide pictures of damage. We will work with you to arrange a return, replacement, refund or credit.

I placed my order through a different store (Amazon, Office Sport, etc.) and my unit is not working


Please email our support department a video showing the defect/ issue along with a copy of your purchase receipt or proof of purchase. You can send us an email at [email protected]

Exchange Policy


If an item is unsatisfactory we’ll do our best to resolve the issue. Please visit https://versadesk.com/faq/what-if-i-want-to-exchange-an-item/ to learn more about our exchange process.

What if I want to Exchange an item?


If an item is unsatisfactory we will work with you to resolve the issue to your satisfaction. Please contact [email protected] for further assistance.

I need to make a return/refund now


Please call our customer care hotline (800) 465-1660 (ext 4) for more details and to obtain an RMA number for a return. Our phone lines are open Monday – Friday 7:00AM PST – 4:30PM PST.

Shipping and Delivery

How long does shipping take?


Processing lead time normally takes 3-5 business days. Due to an overwhelming demand some models and sizes are experiencing a lead time of up to 10 business days.

When your order leaves the VersaDesk facilities it takes 5-7 business days excluding holidays to arrive at your doorstep. We ship out from our warehouse in Los Angeles, CA.

Holidays and some other factors can affect the time for production & delivery.

Can you ship internationally?


We can ship internationally.

Do you have expedited shipping options?


We offer expedited shipping. You need to give us a call to get a shipping quote. Please call us at (800) 465-1660 x1. Monday to Friday 7:00AM – 4:30PM PST.

Do you ship to PO/APO boxes?


No, we do not ship to P.O/ APO boxes.

Are shipping/delivery times to AK/HI and US territories the same as continental? Or is it considered as international already?


HI and AL are considered international. For international shipping, please call us at (800) 465-1660 x1. Monday to Friday 8:00AM – 4:30PM PST to get a shipping quote.

What is the shipping cost? Do you offer free shipping?


We offer free shipping on ALL products within the US, excluding HI and AL. All other countries would be on an individual quote basis. Free shipping does not include white glove or expedited service.

Where do you ship the products from?


Most of our products are shipped from our Los Angeles facility.

What are the shipping methods you use?


We use USPS, FedEx, and UPS depending on your order.

Shipping costs for Alaska, Hawaii, & Canada


For Alaska – $140 Flat Rate Fee
Hawaii – $160 Flat Rate Fee
Canada – $120 Flat Rate Fee

What is the shipping cut off time for orders?


The shipping cut-off time is 12:00 PM PST.

Can I use my UPS account to ship products to me?


Yes, we can. Please provide information at point of sale.

Is there a manufacturing or other non-shipping related lead time on some products before they can ship?


Some models and sizes are experiencing a lead time of up to 10 business days.

Do customers have to sign for the shipment?


We do not require you to sign for the shipment.

Can customers pickup their order instead of shipping it?


There’s no warehouse pickup option.

Do I have to pay tax/customs for international orders?


Yes, shipping quotes will include taxes/ duty fees.

What if my item does not fit through my doorway?


It is the customer’s responsibilities to make sure their item will fit when it arrives. Customer is responsible, before ordering, to measure doorways spaces, elevator’s cabins and stairways.

Do you have store locations or only an eCommerce store?


No, we do not have physical store locations. We only sell online.

Order Status / Changes / Modifications / Cancellations

How can customers track their orders?


In order to get you the status of your order, please give us a call at (800) 465-1660 x4 or send us an email at [email protected] We are open Monday – Friday 7:00AM – 4:30PM PST.

Where is my order, it has been saying awaiting shipment for a while?


Awaiting shipment means that the product(s) you have purchased are going through production. After the lead time they will be shipped. When your order is shipped you will receive an email confirming shipment along with tracking information.

How can I cancel/modify my order?


If it hasn’t been shipped, we can modify or cancel the order. Please provide your order details and send it to [email protected] You can also give us a call at (800) 465-1660 x4. Monday to Friday 6:00AM – 6:00PM PST.

What is your cancellation policy?


In the event that you have placed an order and decide to cancel it before it is shipped, you must call us within no more than 24 hours after their initial purchase in the event you want to make any changes to your order.

To learn more of our cancellation policy, please check https://versadesk.com/faq/what-is-the-cancellation-policy/

What is the Cancellation Policy?


In the event you have placed an order and decide to cancel it before it is shipped, there will be a 25% cancellation/restocking fee. Customers must call within no more than 24 hours after their initial purchase in the event you want to make any changes to their order. Remember, we start producing your furniture within days of your order so we need to know of any changes immediately.

Where are the products made?


Most of our products are made in US, but a few products and components may be made overseas.

Can you tell me something about the labor practices if products are made overseas?


Some of our components are sourced overseas however, they are all assembled in our Los Angeles facility.

Do you sell in Amazon, Ebay or other Online retail stores?


Yes, we do.

Are all your products new?


Yes, all our products are new.

Do you do custom orders?


I’m sorry but we do not do custom orders.

What do customers frequently ask you for that you do not sell?


We do not sell Anti Fatigue Mats on our webpage. These are available only by purchasing over the phone. Please call us at (800) 465-1660 x1. Monday to Friday 7:00AM – 4:30PM PST.

Do your products require assembly or installation? If so, do most customers do this themselves?


No but our products are designed to be easy to install, so it is something you can do yourself too.

Sales Pitch and the Competition

What's your sales pitch?


We are the manufacturers of the original push-button electric sit-to-stand desk riser, and leader in standing desk solutions.

What specific factors make your product better than competitors?


We stand above the rest. VersaDesk is backed by a best-in-class Limited Lifetime Warranty and we offer a 30-Day Satisfaction Guarantee. https://versadesk.com/compare/

Who are your top competitors for each category?


Our top competitor is Varidesk.

What is the difference between VersaDesk and VariDesk?


We made a video and article here – https://versadesk.com/competitive-matrix/ to explain the main difference between VersaDesk and VariDesk

What makes the VersaDesk standing desktop converter unit better than your competitors?


We can tell you why our customers chose the VersaDesk standing desktop converter unit over other units available in the market. First off, our customers cannot stop raving about the ease of the electric lift– all other units in the market only offer a manual lift that over time becomes a strenuous process. Compared to manual units, our prices are highly affordable. Another neat feature is it works with the desk you already have, so you don’t have to buy another piece of furniture. If that is not enough, the VersaDesk offers 3 grommets for adding monitor arms and/ or to keep your office cables hidden away. The VersaDesk unit is so easy to assemble in fact, it needs no assembly– simply take out of the box and set it on top of your desk and you are ready to use it!

What are your best selling products?


Our best selling products are the VersaDesk Power Pro, VersaDesk Power Pro Corner and Power Lift Sit-To-Stand Desk.

Where can I see your product reviews?


For our product reviews, please visit https://versadesk.com/reviews/

How much weight can my VersaDesk hold?


The VersaDesk unit is built to hold heavy office equipment up to 80lbs. Depending on the size, It can hold three monitors and additional office equipment such as a light-weight printer and more.

I am 6’3”, will the VersaDesk work for me?


We have customers of all heights who use the VersaDesk. Our taller customers tell us that they like the fact that the unit can raise up 20”.

I am 5’1”, will the VersaDesk work for me?


Our customers who are shorter than 5’1”, tell us that they found the VersaDesk to be perfect for them because it is the right height for them whether they are sitting \ down or standing up.

I noticed other units in the market push back past the desk when lifted, does the VersaDesk move past the edge of the desk when in a lifted position?


The best part is that when you lift up your unit, it lifts up vertically and does not push out past the edge of your desk.

Do I have to secure the VersaDesk to my desk?


There is no need. The VersaDesk is so sturdy that you just simply place the unit on top of your desk with no need to use any tools or harnesses.

How do I submit photos of my wonderful VersaDesk?


We love to get photos from all of satisfied customers. You may submit your photo images by emailing us at [email protected]

Why does the wood color look different on the website?


Color matching and wood grains vary from computer screen to computer screen and they also vary in real life. We use real woods, which naturally vary.

Questions about VersaDesk Power Pro Unboxing Video.


We do have helpful videos on how to unbox and install our Versadesk Power Pro. Please check our page at https://versadesk.com/videos/

Questions about Standing Desk Benefits.


Some of the benefits of using our Standing Desk are:

  • It improves posture.
  • Enhance mental state.
  • Increases energy.
  • Improves productivity.

Please visit https://versadesk.com/standing-desk-benefits/ to learn more.

Where can I find my serial number?


The Serial number is located under the main surface on the left side. If you wish to register your warranty, please visit https://versadesk.com/warranty-register/

Materials

Do you use 100% recycled steel?


We also use only 100% recycled steel for all of the frames and sheet metal components of our furniture. Please visit https://versadesk.com/green-practices/ to learn more.

Do you practice Green Manufacturing?


Yes, our mission is to produce quality products at a fair price, while keeping the environmental impact to an absolute minimum. We only use recycled materials; our wood is purchased from sustainable forests that replant each area they harvest. Taking care of our environment is extremely important to our organization.

What materials and resources does VersaDesks use?


The materials used at VersaDesks must meet strict environmental guidelines. The Scientific Certification Systems (SCS) certified fiberboard used for our surfaces contains a minimum of 90% recycled content, and the cold rolled steel used in all of our frames is 80% or more recycled material.

Where are your products made?


All of our products are designed and assembled in our state-of-the art factory. Our craftsmen are skilled professionals that pay close attention to workmanship and detail.

What is your product packaging made of?


Our product packaging is recyclable, derived from recycled material, and custom made to properly house each individual product, thus greatly reducing packaging waste.

What is grommet for?


The VersaDesk offers 3 grommets for adding monitor arms and/ or to keep your office cables hidden away.

How high you can adjust the Power Lift Sit-to-Stand Desk System?


Height Adjustment can be up to 50″.

How can one adjust asic Manual Standing Desk Riser and how high?


You can adjust the Basic Manual Standing Desk Riser by squeezing the side levers and you can stop at any level up to 18″.

Do you have power desktop for laptop?


We have a Mini Power Desktop Riser for laptops. You can learn more about it here https://versadesk.com/mini-power-desktop-riser/

Can I use the Mini Power Desktop Riser with a desktop computer?


No, It is not meant to be used and will not work with monitor mount attachments. SO if that is something you desire, we would suggest checking out our VersaDesk Power Pro or VersaDesk Power Pro Corner desktop riser models.

How high you can adjust the Mini Power Desktop Riser?


Elevates up to 20″ and Laptop tray rises from its minimum height of 1/8″ to a maximum height of 17.75″

My power desktop is making a grinding noise when I raise and lower it


Please email our support department a video showing us the motor and the entire frame including the underside of the surface. Also, make sure that you include your order number. Our email is [email protected]

What is manual verification?


There may be several reasons as to why your transaction was flagged. It could be because the name you entered on the billing information is different from the shipping address, it could be the billing address you entered is different from the credit card. Sometimes the credit card processor looks at the IP address where you placed the order.

What I can say is that they (the credit card processor), has asked that we collect a 2nd form of verification to release funds to us for this order. Please fill that out and return to the email address it was sent to you and we will get your order released right away.

Can we mount 1 dual monitor arm and another single monitor arm on one table?


Yes, you can.

How many monitors can I mount on a power pro?


You can mount 30″ – 1 monitor, 36″ – 2 monitors, 40″ – 2 monitors, 48″ – 3 monitors

Do you sell wall mounts for your mirrors?


Yes we do. If you requested for it during your purchase, it will go for free. If not, you will have to pay it separately at 19.99 for each. Please call us at 888-525-4188.

Is there a recommended lubricant for the rail system on the electric standing versa desk?


We recommend WD40.

How to compare your products? What is the difference between them?


On the main product page https://versadesk.com/shop/ there will be a compare tickbox. You can select up to 4 products, click on the compare tickbox then scroll down until you see the orange “Compare Selected” button to proceed to see a quick comparison.

Can I upgrade the control switch option of the VersaDesk Power Pro?


Yes, you now have the option to upgrade the control switch for $79. You should have this option on the product page. This only applies to new orders.

What are the specs for the office treadmill?


The treadmill weighs around 60lbs. For the complete specs, you may check our product sheet guide here http://bit.ly/2JLiinl

Does the keyboard tray on the Powerlift Standing desk retract?


It doesn’t retract. But the desk doesn’t come fully assembled when shipped out, so in case there’s a space restriction you can choose to not install the tray first.

What is the difference between the desk variants?


Below are the differences of the desks:

  1. Power Pro has basic switch.
  2. The Plus has the upgraded USB switch.
  3. The Deluxe has USB and slide out tray.
  4. The Elite has USB switch that has height memory.

What is the weight limit for the Seated Desk Cycle?


The weight limit on the Seated Desk Cycle is 200 lbs. You can also check this link for its specs: https://bit.ly/310lCng

Is the Ultra Thin Smart Folding Treadmill meant for walking only?


The Ultra-Thin Smart Folding Treadmill is meant more for walking rather than running.

What Our Customers Have To Say:

“Wonderful option for a desk job… ”

I have chronic neck pain and sitting all day was extremely painful, and I would have to stop working and stand up until the pain subsided. The Versadesk allows me to stand and keep working.

-Lina B.

| Verified Buyer

“Love our PowerPros.… ”

Have bought 5 Versa Desk Pro’s so far, and everyone is super happy with them. Very happy with the single monitor arm I have for my desk. Easy to install. Customer service has been very helpful when I needed it as well. Highly recommend!

-Ashli E.

| Verified Buyer

“Love my new desk. Pleasant surprise that no assembly was required for the desk.… ”

Added the dual monitor arm and the desk is perfect for my home office. Solid construction and smooth operation to lift and lower.

-Colette F.

| Verified Buyer

“Amazing products, outstanding service! … ”

I ordered 4 desks but one got left out when shipped. I email VersaDesk and they contacted me immediately, fixed the issue, and sent a desk out right away. They were extremely helpful and very easy to talk with. THANK YOU VERSADESK!!!!

-Sally R.

| Verified Buyer

“Best decision I’ve made on my work environment.… ”

I have had other standing desks and the Versa Desk is by far a much more comfortable adjustable desk and working platform.. it fits in my office and on my desk perfectly.. Love it!

-Robert D.

| Verified Buyer

“This desk is the best investment I can think of.… ”

This desk is the best investment I can think of. I have had it for almost a month and since I received it I don’t think I have sat at my desk for more than 15 minutes at one time.

-Diana W.

| Verified Buyer

“Great Customer service experience. The process for ordering was very simple, and the chat worked well to get answers that I needed… ”

Once the product arrived I had to reconnect due to the item being damaged during shipping. VersaDesk was extremely responsive and sent a new model out quickly. I’m now using the desk and am very pleased.

-Melissa M.

| Verified Buyer